Troubleshooting
Isolate plugin, theme, cache, hosting, and API conflicts with repeatable evidence.
Step-by-step instructions
- 1Capture the exact error message, URL, user role, plugin version, and platform version.
- 2Check server, application, platform, and browser console logs.
- 3Disable cache and conflicting plugins on staging to isolate the issue.
- 4Reproduce the issue with minimal steps.
- 5Send support the reproduction steps, screenshots, logs, and environment details.
Examples
Support log snippet format
[2026-04-30T10:15:00Z] plugin=RelenshTech-SEO-Booster version=1.2.0 error="schema validation failed" route="/product/sample"Version-specific notes
Never send production passwords or private keys through the support form.