Support
Prepare useful support requests with enough context to diagnose issues quickly.
Step-by-step instructions
- 1Include plugin name, version, platform, hosting, theme, and active extensions.
- 2Explain expected behavior, actual behavior, and when the issue started.
- 3Attach screenshots, logs, and reproduction steps.
- 4State whether the issue appears on staging, production, or both.
- 5Do not include passwords, private keys, or customer data.
Examples
Support request template
plugin:
version:
platform:
url:
expected:
actual:
steps_to_reproduce:
logs:
urgency:
production_impact:Version-specific notes
Emergency response is only available when a managed support agreement defines access, response windows, and escalation paths.