Client/project type
Anonymized client example
Problem
Support questions were repetitive, source documents were scattered, and the team needed a safer way to evaluate AI assistance before wider rollout.
Solution
Built a scoped AI support prototype with source-aware responses, review notes, and a practical improvement backlog.
Outcome
Reduced manual workflow steps for repeated support questions during prototype review.
Constraints
Private support content could not be exposed publicly.
AI output needed human review before operational use.
The first release had to stay narrow and testable.
Approach
Defined allowed topics, escalation rules, and source document boundaries.
Prepared a small retrieval workflow and evaluation question set.
Reviewed failure cases and handoff paths before recommending next steps.